Last updated: 03/03/2025
Welcome to WinWin Rhodes! These Terms and Conditions govern your use of our platform and services. By booking through WinWin Rhodes, you agree to comply with these terms.
1. Introduction
1.1. WinWin Rhodes (“we,” “our,” “us”) is a third-party booking agency that facilitates the reservation of tours, activities, and experiences in Rhodes.
1.2. We act as an intermediary between customers (“you,” “your”) and service providers (tour operators, guides, etc.).
1.3. These Terms apply to all users of our website, mobile application, and services.
2. Booking Process & Contract Formation
2.1. When you book an activity through WinWin Rhodes, you enter into a direct agreement with the service provider.
2.2. We provide details, availability, and pricing based on information from providers.
2.3. Your booking is confirmed once you receive a confirmation email from us.
2.4. Some activities may require additional confirmation from the provider, in which case we will notify you.
3. Pricing, Payments & Cancellations
3.1. Prices are listed in Euro and include applicable taxes unless stated otherwise.
3.2. Payments can be made via credit/debit card, PayPal, or other accepted methods.
3.3. Cancellation policies vary per provider. Please check the specific terms before booking.
3.4. Refunds are subject to the provider’s policy and may exclude transaction fees.
4. Responsibilities & Liability
4.1. WinWin Rhodes is not responsible for the quality, safety, or execution of services provided by third parties.
4.2. We are not liable for injuries, losses, or damages incurred during activities.
4.3. Users must ensure they meet the requirements (e.g., age, health, experience) set by the provider.
4.4. Travel insurance is strongly recommended.
5. User Obligations
5.1. You must provide accurate booking details and comply with provider rules.
5.2. Misuse of our platform (e.g., fraudulent bookings, abusive behavior) may result in account suspension.
6. Changes & Cancellations by Providers
6.1. Providers may cancel or modify activities due to unforeseen circumstances (e.g., weather, safety issues).
6.2. In case of cancellations, you will be offered a refund or alternative booking.
7. Intellectual Property
7.1. All website content, branding, and materials are owned by WinWin Rhodes and may not be used without permission.
8. Privacy & Data Protection
8.1. We collect and process personal data per our Privacy Policy.
9. Dispute Resolution & Governing Law
9.1. Any disputes will be resolved under the laws of Rhodes, Greece.
9.2. You agree to first contact us to resolve any issues amicably before pursuing legal action.
10. Amendments
10.1. We may update these Terms from time to time. Continued use of our services indicates acceptance of any changes.
For any inquiries, please contact us at info@winwinrhodes.com
